Delivery Information
UK Next Day Delivery - £5.95 per order. Orders will be dispatched the following working day, a signature will be required on delivery for security.
International Fast Delivery - £8.95 per order. Orders will be dispatched the following working day, please allow up to 5 working days for your order to be delivered.
All payments must be received and authorised before shipment.
Return / Refund Policy
Please contact us within 14 days of receipt to arrange the return of the item or items. They must be sent back in their original, unworn condition. We will then arrange the exchange.
For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.
When ordering Rings, it is the customers responsibility to ensure that they have ordered the correct size. A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge.
If you should receive a faulty or damaged item, please notify us within seven days.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email info@josephlamsin.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
