Delivery Information

FREE UK Next Day Delivery - Orders placed before 3pm Monday to Friday are guaranteed next working day delivery by 1pm, a signature will be required for security.

FREE International Fast Delivery - Orders placed before 3pm Monday to Friday will be despatched the same day, please allow up to 5 working days for your order to be delivered.

All payments must be received and authorised before shipment.

Return / Refund Policy

Please contact us within 14 days of the purchase date to arrange the return of the item or items. They must be sent back in their original, unworn condition. Once the item or items have been returned a refund or exchange will be processed the same day.

For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.

When ordering Rings, it is the customers responsibility to ensure that they have ordered the correct size. A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge.

If you should receive a faulty or damaged item, please notify us within seven days.

To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email info@josephlamsin.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.

If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.

In the interests of fraud prevention, your refund will be issued by the same method that you paid, on the same day we receive the return.